EXCEPTIONAL CUSTOMER CARE
Scapa Customer Care team provides exceptional levels of personal service and support
to customers around the globe. Our multi-lingual, internationally-based teams
understand the cultures and service expectations of different customers. They also
have unrivalled businesses knowledge and are individually assigned to customers
by our team coordinators according to their specific area of expertise.
Entering and expediting orders
Processing of all incoming orders and ensuring correctness of all relevant details.
Fulfilling sample and information requests
Placement of sample orders and providing other relevant information to facilitate customer purchasing decisions.
Confirmation of existing prices through SAP and working with Sales and Product Management teams for special requests.
Channeling new sales enquiries
Collaboration with Sales Managers to establish the best path to serve new customers either directly or via our distribution partners.
Providing product shipping information
Answering shipping related questions and tracking orders through relevant manufacturing sites.
Addressing questions and concerns
Handling complaints and enquiries in collaboration with Sales, Product Management and Quality teams.